Estimated Shipping Time
As of late Summer, 2023 we are making and glazing pottery on a made to order basis. Inventory is being made regularly, so chances are we have your pots in stock. If you are needing pots in a hurry, just reach out and I can let you know what is ready to ship or will be available soon. The turn around time for pots can be up to 3-5 weeks if there is not sufficient inventory to fulfill your order!
Returns & Customer Satisfaction
We want to make sure that you get what you are ordered free of any damage or defects. Returns will be handled case-by-case, and we can figure out the best way to get you what you are looking for - so send us a note on the "contact" page or directly to firstname.lastname@example.org and tell us if you arn't satisfied!
If anything in your order shows up broken, then we are glad to replace them free of charge to you. We do however need you to let us know ASAP, there is a specific time window that allows us to notify the shipping company of the damage. Again, send us a note to email@example.com and we will be glad to handle any issues regarding damage.